Job Title: IT Support Intern

岗位职责:
1.负责计算机网络系统的日常维护和管理;
2.负责系统软硬件的调研、询价、安装、升级、保管、维护等工作;
3.负责软件有效版本的管理，并及时更新或预警;
4.负责公司网站内容的更新及维护;
5.进行办公设备的日常维护及管理、技术档案维护;
6.处理网络及计算机故障;
7.领导交办的临时性工作。

任职资格:
1.本科以上学历，计算机专业优先;
2.对IT感兴趣，并能解决日常的计算机相关问题;
3.熟悉路由器、交换机、防火墙的网络设备的设置与管理;
4.学习能力强，较好的沟通和协作能力，极强的执行力和沟通能力，具备良好的服务意识;
5.要求一周至少有3天实习时间。

Responsibilities:　
- Handle and resolve end user’s incidents and service requests;
- Hardware and workstation installation, maintenance, and troubleshooting;
- Provides escalation support to helpdesks and may provide support to end users directly or by emails as requested.
- Support In-house Service System, PBX & Network systems;
- Create and maintain documentation for all implemented networks;
- Update IT inventory records monthly;
- Stock-take software licenses installed in offices and report installation of any pirate/illegal software installed;
- Perform other duties assigned by the Department Lead.

Requirements:
- Undergraduate junior or below. Major in CS, EE, CSE or IT related discipline;
- Familiar with MS Windows, MS Office, Mac OS, Firm's e-mail system (MS Exchange);
- Ability to work independently, takes initiative, prioritize multi-tasks and meet deadlines.
- Good at oral&write English and Chinese.
- Good record-keeping skills
- Ability to establish effective working relationships within the department, Office and Firm, and with clients, vendors and others outside the Firm;
- At least 3 days per week on duty, ASAP.

Please send your CV (both in Chinese and English) as attachment to : careers.china@essexlg.com
email title: school-name-major-IT Intern